Horrible customer service

Services Provided

Backyard Pavement

Experience and Good Comments

Horrible customer service
Review of CD Paver Management Project – September 2021
We had a good relationship with CD Paver management when the project started. After they finished their work, we called and told them that they did a decent job and we saw small issues on the corner. It took more than 2 weeks to fix, and the manager Cary called and talked to us with yelling and hang the phone on us. With tiresome back and forth they fixed and finalized the project. Their customer service is really horrible. One person promises something, and another person come and say completely different thing.

After 1 month and 2 weeks we saw weeds in my pavement (see pictures). Since we have lifetime warranty, we sent them picture, we called and talk to them. As usual they tried and said different things. we asked them to send someone, removed the weed and put more sand. But they offered us to buy a bag of sand and drop home to us. They also send us a picture of Home Depot product that we can use to clean the weeds. Since I’m not very satisfied, I told them as I will leave my feedback and Cary called and threatening me by saying “if you write a bad comment, I will sue you”.

I don’t have any intention to hurt his business. I was very patient with him not writing anything and trying to work out the issue. I would have written the feedback when he hanged up the phone on the first time. But I didn’t do it, with the hope he would learn from his mistake and be a better person. However, he keeps doing the same thing. I shouldn’t be treated like this for $12K project. I wish I didn’t have any relationship with this company and want to share my experience if this protects others from frustration.

Not-So-Good Comments

Horrible customer service

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Finished on:	9/14/2021
Was Hired:	Yes
Recommended:	No
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Highly recommend Cary and CD Paver!

Services Provided

This project is replacing my old rotten wooden deck with paver stone patio

Experience and Good Comments

The project went very well. We love our new patio! And I highly recommend Cary and his team!

Cary is a wonderful and honest guy! In our first appointment, he came to my house on time and listened to my plan and did detail measurement and gave me very good suggestions. He explained the process clearly step by step with photos. And he also showed me photos for his previous jobs which looks great. He gave me the quote onsite and which is very reasonable. Cary told me there is no hidden cost and no pressure moving forward, and he kept his words well. On one side of my patio, it turned out need some step stones which was not included in original estimation, Cary just did them without adding additional charges to us! And also the manufactory prices increased for the retaining wall I chose, but Cary also kept his words, he didn’t add additional charge on the increased price!

After I decided to work with Cary, he was able to give me a schedule shortly. And his teams came on time, and worked throughout very professional, exactly as Cary described in our first appointment. The whole project is done in just 4 days, including demo my old deck, did solid preparation works, add paver surrounding to my existing concrete patio, install paver patio and install retaining wall. Cary came to my house every day to make sure the project went well. His team did very well preparations, built solid foundation, installed paver stone and retaining wall well, and cut stones edges very accurate. They also cleaned up work site well. On the one edge of my patio which has two crawlspace vent. Cary built very nice customized vent cover for me. He even came a couple times get the cover done well. The surrounding stone added for my existing concrete patio also looks great! We really love our beautiful new patio!!

Not-So-Good Comments

None

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Service Cost	$ Log on to view it
Finished on:	8/22/2016
Was Hired:	Yes
Recommended:	Yes
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best contractor experience ever

by Chao (Company User | Ranking:Homeowner)
Last update on 09/21/2015

Services Provided

[Private to Microsoft Homeowners] How to join | How it works

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[Private to Microsoft Homeowners]

Not-So-Good Comments

[Private to Microsoft Homeowners]

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Price:	[Private]
Professionalism:	[Private]
Finished on:	8/10/2015
Cost:	[Private]
Was Hired:	Yes
Recommended:	[Private]
Views:	170+
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Definitely call Cary if you need paving work.

by Miguel P. (Company User | Ranking:Homeowner)
Last update on 04/01/2015

Services Provided

[Private to Microsoft Homeowners] How to join | How it works

Experience and Good Comments

[Private to Microsoft Homeowners]

Not-So-Good Comments

[Private to Microsoft Homeowners]

Overall:
Quality:
Price:	[Private]
Professionalism:	[Private]
Finished on:	3/20/2015
Cost:	[Private]
Was Hired:	Yes
Recommended:	[Private]
Views:	190+
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