Horrible service, attitude and worst customer experience

Services Provided

Partially fixed the water leak and then left!

Experience and Good Comments

The serviceman is a liar. He came in unprepared, without bringing any necessary parts, and it happened I had the shutoff valve in the house and used it and only later told me that there is no warranty on the service. The serviceman fixed part of the shutoff valve leak but didn't fix the water/ice line leak for the fridge, so the serviceman left with the water line still disconnected and said will come back another day to charge more to fix it. The serviceman also charged incredibly high for the partial work and repair he did. I called their support line and the main office, the lady picked up the phone is clueless and doesn't know how to resolve the problem. This is the worst and most horrible service I had in my life. Avoid this plumbing service!

Not-So-Good Comments

The serviceman came in unprepared, work is not complete, partially done yet charged the full fee. Terrible attitude, lying about the warranty!

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Quality:
Price:
Professionalism:
Service Cost	$ Log on to view it
Finished on:	3/27/2019
Was Hired:	Yes
Recommended:	No
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Good and straightford getting job done. Shows up in reasonable timeframe

Services Provided

Fix a broken toilet water supply valve

Experience and Good Comments

The valve is broken and dripping water. When I discovered it some pooling water has been visible. I called several plumbers and Zesbro is the first one to pick up the phone and has earliest available time. I called on Thursday and scheduled on Monday (since it's not emergency, it's reasonable). Then the plumber called in the middle of Thursday to see if I am available on Thursday night. Unfortunately the communication is quite bad and I did not get confirmation that he will show up at night. Since I am not living there we missed the timeframe. On next Monday which is the original appointment time, plumber called me said he was in the traffic which will be 30 minutes later. It's a reasonable notice. The plumber showed up within 30 minutes, diagnosed the issue and give me the price. It's in the range of I quoted before so I told him to go ahead. He did good job to fix the broken valve and also tighten the toilet. Everything looks pretty good. It has been two days and I can still see very few water on the vinyl but I am not sure where such water comes from. Will keep eyes on it then.

Overall, it's quite good and straightforward experience. Plumber showed up on promised timeframe and did the job quickly.

Not-So-Good Comments

Job is quite small. The charge might not be the lowest one.

Overall:
Quality:
Price:
Professionalism:
Service Cost	$ Log on to view it
Finished on:	12/19/2016
Was Hired:	Yes
Recommended:	Yes
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Zesbro: no fuss, no mess, get the job done

Services Provided

Installing a new water heater (Rheem professional series, 38000BTU, 50Ga, 6yr warranty)

Experience and Good Comments

We were forced to replace our water heater in a hurry last summer due to hardware breakdown. I called several water heater installer based on their yelp rating to get some quotes. Zesbro was one of the companies I called and they came in with the lowest bid (everything else being equal: hardware, warranty, etc) among the companies that can install the water heater that afternoon (we have been without hot water for a day, and can no longer wait). We picked a Rheem professional series 50Ga 38000BTU natural gas water heater with 6 year warranty. (The model is discontinued, the replacing model sells for about $550 online as of 08/2015) So we decided to give them a shot.

The young man (don't remember his name now) arrived at our house on time and brought everything needed with him. He was efficient in draining/removing the old water heater, put in the new one, and testing to make sure there is no gas & water leak. He then cleaned around the water heater and explained to me how to operate and maintain the water heater. We then have hot water again. Total work was done in about three hours at exactly the price he quote me for.

Zesbro represents the kind of workmanship I like: no fuss, no mess. on time, get job done at the price agreed. I will definitely consider Zesbro again for our future plumbing needs

Not-So-Good Comments

None

Overall:
Quality:
Price:
Professionalism:
Service Cost	$ Log on to view it
Finished on:	8/31/2014
Was Hired:	Yes
Recommended:	Yes
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The plumber is patient. Need some time to verify the quality.

by Weiming W. (Company User | Ranking:Homeowner)
Last update on 08/21/2015

Services Provided

[Private to Microsoft Homeowners,CHIME Homeowners Group] How to join | How it works

Experience and Good Comments

[Private to Microsoft Homeowners,CHIME Homeowners Group]

Not-So-Good Comments

[Private to Microsoft Homeowners,CHIME Homeowners Group]

Overall:
Quality:
Price:	[Private]
Professionalism:	[Private]
Finished on:	8/17/2015
Cost:	[Private]
Was Hired:	Yes
Recommended:	[Private]
Views:	140+
Why HomeHomeYeah Is Unique?

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