Services Provided
Replacing a few Windows
Experience and Good Comments
There's nothing good.
Not-So-Good Comments
Original:
1. 第一次onsite 量尺寸迟到30分钟。
2. 第二次onsite量尺寸迟到40分钟。
3. 提出要支付一半的钱，于是我付了，从此开始等他们回email要等一天，回复从来没有超过3个单词。
4. 第三次onsite installation干脆就不给我说具体时间，只说是某天早上，给他们发邮件不回，打电话不接。然后早上8点过跑到我家没经过任何人同意就直接开始卸我家窗户。
5. 安装中：
a. 3个窗户把尺寸量错，2个窗户样式弄错。
b. 把我新刷的墙蹭了巨大一个凹坑。
c. 他说不修弄坏和弄错的东西，说给我200块discount（整个order 4000块左右）。我提出让他把墙修好，把弄错的窗户换了我再付剩下一半钱（之前已经付了一半），他居然气急败坏的威胁我“你要是敢不付钱，我们是licensed，可以在你房子上写上‘欠款’的字，然后法院就要把你家房子收回去。”。我根本没有说不付钱，让你把东西修好，安装完了再付钱有错么？
Translation by HHY: 1. Late for 30 mins for the first onsite measurment
2. Late for 40 mins for the second onsite measurement
3. They asked paying half before the project started and I agreed. From that time on for every email I needed to wait for one day to get reply and the replies were never more than three words
4. They didn't give a specific time for the installtion. They just said the morning of one day. They didn't respond to email/phone call. Then they came at 8am and started taking out the windows directly without my permission.
5. Installation
a. Got wrong measurement for 3 windows and got the style wrong for 2 windows
b. Damaged a wall I just painted (a big dent)
c. They didn't want to fix things but just wanted to give me $200 discount (the whole project is $4000). I asked him to fix the wall and get the correct windows before paying the other half. Then I got very angry and threanted to put a lien on my house if I didn't pay him. I never said that I didn't pay them. Wasn't it reasonable to pay after they fixed things?
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