Services Provided
get new set of car tire
Experience and Good Comments
With the recommendation from friends and colleagues, on 03/20, I purchased 1 set of new tire via costco.com online with Bridgestone coupon (70 off a set) and installation coupon (60$ off). But when I went to local costco store on 03/28 today, the tire technician politely refused to push on the new tires because my car has factory default run-flat tire and the new ones are regular, he needs to see the 5th spare tire (which doesn't exist for my car model) before he can install the regular ones. In addition, the tire technician told me that even if I would have the 5th spare tire, he doesn't recommend the regular tire, because the car suspension and other systems expect to work with run-flat tire, the regular one will wear those parts out quickly than expected.
I had no choice, as costco.com doesn't have run-flat tire option, but purchased another set of Bridgestone DRIVEGUARD on the spot and put on. The ones I purchased online were returned. The cashier couldn't put in the installation coupon for the new set, and told me it is online only, and I have to call 800-955-2292 to apply it. When I called 800-955-2292, the service representative told me the installation coupon was only valid before 03/24, and she couldn't do anything.
I thought again after the phone call and I don't think I did anything wrong in the whole process, costco.com could have honor the installation coupon as the original purchase was made on 03/20 before the due date. What I experienced is an "Exchange" not a new "Purchase". I sent the email to costco customer service around 17:55 PST time. To my surprise, I got a reply email within 35 minutes from costco customer service, which apologized for my experience and will send me a costco cash card for $60.
That is the truly outstanding customer experience, good job Costco! You don't even need to guess which store I will go to next time or I will recommend to my friends.
Not-So-Good Comments
None
