Services Provided
Change 3 locks for entrance door.
Experience and Good Comments
The locksmith did a good job. Efficient in working.
Not-So-Good Comments
Their way of doing business is NOT PROFESSIONAL. I called to get a quote and they took my phone and my address. They said they will call/contact me later. But what they did was, they sent their contractor over without telling me and without quote. I actually scheduled my appointment with another company since they didn't get back to me for more than an hour, and their contractor showed up without knowing I didn't ask them to send one.
The conversation goes as :
Me: Hi are you Xxx?
Him: Hey I am your locksmith. (Probably didn't hear the name clearly)
Me: Hi you are early! (Since I scheduled with another company at 1130am but he arrives at 1120am)
Him: Hi let's get the quote started. Okay it's $$.
Me: Oh I see it's 100 more than what I quoted just now(with another company). Is it because there is a labor fee here of 100 that you didn't include in quote just now? (MY MISTAKE of not looking at the name of the paper work to confirm COMPANY NAME)
Him: Yeah we have labor fee. Does it look good?
Me: Okay!
Then the work started. And after 10 mins another locksmith, the one whom I actually scheduled with, and the one who I was expecting and mistaken the previous guy for, showed up.
Needless to say it was awkward for all 3 of us. I am sorry for the other company who sent their man over and realized he can't do anything. I am also sorry for the contractor from this company since he was professional and was probably confused as well. The contractor from this company realized the whole situation afterwards too and he was nice to provide 20% off to cover half of the price difference between two companies. I gave back half of what he discounted as tips for his good work. And I rate this review 2 stars instead of 1 just to show their contractor was nice and was doing his job right.
Indeed I blame myself for not looking at the paper work before signing and let the contractor from this company started working. But even if I did and told him not to do work, things are still wrong and it would be a waste of his time. And it's probably a bad experience for me and the two locksmith. In summary, lessons learned here is:
WARNING TO EVERYONE WHO IS TRYING TO GET A QUOTE FROM THE COMPANY. DO NOT GIVE YOUR HOME ADDRESS since they won't give you any quote and will just send their man over. Yes the contractors are professional, but it's just UNACCEPTABLE to send your man over to do work when all your customer want was a QUOTE. I would say it's conventional to call up a few locksmiths companies to try to get the best quote. But if you want to do that, try calling this company AFTER CALLING all other good companies and make sure you DON'T GIVE THEM YOUR HOME ADDRESS.
