Fast turnaround and professional service

Services Provided

Replace both torsion springs of my garage door

Experience and Good Comments

Called the company at 8:30am and they provided the quote in the initial phone call. On time arrival and very smooth repair. Really appreciate their quick turnaround that get my garage door fixed on the same day.

Not-So-Good Comments

None

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Quality:
Price:
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Finished on:	11/24/2021
Was Hired:	Yes
Recommended:	Yes
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Prompt service.

Services Provided

Garage door springs replacement

Experience and Good Comments

Service was very prompt. I was able to get an appointment in 2 days when I explained urgency which is pretty much gonna be same for every body running into such issues. Entire replacement only took about 30 min with good quality.

Not-So-Good Comments

None

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Quality:
Price:
Professionalism:
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Finished on:	8/31/2021
Was Hired:	Yes
Recommended:	Yes
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Fix the broken torsion spring of the garage door

Services Provided

Fix the broken torsion spring of the garage door

Experience and Good Comments

One of the torsion springs of my garage door was broken. I called three companies to ask for the price and available date.
Best Built door's quote is 275 and they can come in two days.
Distributed Door's quote is 265 but they are available later next week.
National door's quote is 299 and their available date is even later.
I chose Best Built door balancing the price and the available date.
Their promised service window is 10 to 12. They called me around 12 saying they are on the way to my home in half an hour. They arrived around 12:50. A young person quickly replaced two torsion springs. The old person told me the original spring was not good at the quality and they replaced it with a higher quality. Their spring's warranty is 5 years and he said it should last for more than 10 years usual. He also examined the overall of the garage door and lubricate it. Another important thing he did is to adjust the pressure of the garage door to set it to the lightest level. Setting a higher pressure could damage the door. I tried the door could be opened and closed very smoothly. The price is exactly what they quoted plus tax.
They did not oversell anything to me. This is also good. (I used National door for another repair two years ago and the person kept selling me something else.)

Not-So-Good Comments

The only thing I would complain is they are the way later than their promised window and forced me to wait for a whole morning. The good thing is they called me around 12. I understand this could happen if their first job spent more time.

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Quality:
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Finished on:	9/16/2017
Was Hired:	Yes
Recommended:	Yes
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nice, professional, on time, reasonable price

Services Provided

Garage door spring replacement

Experience and Good Comments

I have a two spring garage door. Last Friday I spotted that one spring was broken so started looking for garage door spring replacing services. I quoted 3 providers, one from 1st google search result, and one from this site, and Better Built Garage door from microsoft internal discussion list. They provide me similar services but slighted options, I chose Better Built Garage door for its reasonable price and positive feedback from multiple MS employees.

I called on last Friday, and scheduled the service at 2PM on this Monday (3/28). During weekend I got a call from them saying they can come early if I want, but I was not available so we kept the original schedule. On Monday 12PM got a call saying they were free and can come early if I want, so I said sure, and they arrive at around 1PM.

I showed them the issue and they explained how and why that can happen, and start working on it. The installation went very well and quick, and the result looks good to me. One of the position limit sensor wire is also broken when my wife was trying to close the door using the emergency method while the spring is broken. They fixed that for me with no cost.

So I ended up with two spring replaced and one broken wire re-connected for 250+tax. They also mentioned that the new springs come with a 5-year warranty.

Overall my experience is very good. Compared to other providers I quoted, the price is also reasonable.


PS. As many has asked for the name/quote from other two provider. Here are the information:

http://www.seattleoverheaddoors.com
This comes up as the first one when I search "garage door spring repair" on google. They gave me a $225 - 275 plus tax for two spring replacement. They also mentioned their spring is "galvanized steel spring with life time warranty".

The other one is "http://www.nationaldoor.net", who gave me $299 plus tax with 2 year warranty, oil tampered springs.

Not-So-Good Comments

None

Overall:
Quality:
Price:
Professionalism:
Service Cost	$ Log on to view it
Finished on:	3/28/2016
Was Hired:	Yes
Recommended:	Yes
Why HomeHomeYeah Is Unique?

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